Tag Archives: How do the changes align with your DEI policies and goals?

Improving Healthcare Process for DEI

You will identify a process within your organization (or a fictional organization) that would benefit from a process improvement effort and, using PowerPoint, document the process of reviewing and improving the policy to ensure consistency with your organization’s diversity, equity, and inclusion policies and goals.

Your PowerPoint presentation must include a detailed summary of two different methods of quality measurement used by a healthcare organization and how the methods may be used to improve organizational effectiveness. Choose one method to review and improve upon a process within your organization. You should include slides documenting the current process flow and the final process flow after you have evaluated and updated the process using your chosen method. Be sure to include a slide explaining how your improvements ensure consistency with your organization’s diversity, equity, and inclusion policies and goals. Use APA format with in-text citations.

1. What process within your organization needs improvement?,

2. What are two methods of quality measurement used by healthcare organizations?,

3. How can these methods improve organizational effectiveness?,

4. What is the current process flow vs. the improved process flow?,

5. How do the changes align with your DEI policies and goals?

1. Slide 1: Title Slide

   Title: Improving the Patient Intake Process for DEI
   Your Name
   Course / Institution / Date

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   Slide 2: Process Needing Improvement

   Process Identified: Patient Intake Procedure

   • Current intake forms and interview methods lack cultural sensitivity and language inclusiveness.

   • Results in miscommunication, inaccurate data collection, and patient dissatisfaction.

   • DEI impact: Non-English speakers and minority groups report reduced satisfaction and care delays.

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   Slide 3: Quality Measurement Methods

   1. HEDIS (Healthcare Effectiveness Data and Information Set):

   • Tracks performance on patient care and service.

   • Includes metrics like preventive screenings, chronic condition management, and member experience.

   2. Six Sigma (DMAIC):

   • Define, Measure, Analyze, Improve, Control.

   • Focuses on reducing variation and defects in processes.

   Citation: Agency for Healthcare Research and Quality (AHRQ, 2023); Institute for Healthcare Improvement (IHI, 2022)

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   Slide 4: Improving Organizational Effectiveness

   • HEDIS: Helps evaluate effectiveness of care delivery and identify disparities in care outcomes.

   • Six Sigma: Improves efficiency and consistency of internal processes.

   • Chosen Method for Use: Six Sigma – ideal for refining internal intake workflow to reduce delays and increase inclusivity.

   Improving Healthcare Process for DEI Slide 5: Current Process Flow (Visual)

   Patient Intake Workflow (Before):

   1. Patient arrives

   2. Fills paper form (English only)

   3. Reception enters data

   4. Nurse conducts interview

   5. Doctor reviews and proceeds

   Issues:

   • Language barrier

   • No DEI accommodation

   • Inaccurate data entry

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   Slide 6: Improved Process Flow Using Six Sigma

   Patient Intake Workflow (After):

   1. Patient arrival

   2. Multilingual digital check-in (tablet)

   3. Cultural background prompt

   4. Trained intake staff validate responses

   5. Inclusive nurse-led interview

   6. Physician receives DEI-informed intake

   Improvements:

   • Language options added

   • Cultural prompts support care decisions

   • Staff training in inclusive communication

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   Slide 7: DEI Policy Alignment

   • Diversity: Multilingual access broadens patient reach.

   • Equity: Tailored intake addresses healthcare disparities.

   • Inclusion: Patients feel seen and understood.

   • Supports the Joint Commission’s National Patient Safety Goals.

   • Reduces care barriers for marginalized populations.

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   Slide 8: Conclusion

   • Six Sigma improves efficiency and DEI alignment.

   • Updated intake enhances satisfaction, accuracy, and inclusivity.

   • Process change promotes a more equitable care environment.

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   Slide 9: References (APA Format)

   • Agency for Healthcare Research and Quality. (2023). Six Sigma in healthcare. https://www.ahrq.gov

   • Institute for Healthcare Improvement. (2022). Q