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July 7, 2025
July 7, 2025

IT Strategies in Global Business

Creating Value

Assignment Overview

The Case Assignment for this module is about understanding the development of IT strategies that support and are supported by business strategy in a global economy. Given the large amount of investment in IT, companies need to receive high IT business value. To do that, a good IT strategy is essential especially when doing business in various parts of the world.

IT Strategies in Global Business

Review the readings on the Background page about the digital economy.

IT Strategies in Global Business

Case Assignment

Using IT to compete on the world stage has become increasingly important in the global economy. Choose multiple industries and provide an example company for each industry in which IT plays a strategic role by adding value and providing a competitive advantage through innovative application of IT on the global stage and how these firms are meeting the concerns noted in the Global Information Technology Report 2021.

Please prepare a short (4- to 5-page) paper addressing the IT strategic roles for your selected firms.

Submit your paper upon completion.

Use information from the modular background readings as well as any good quality resource you can find. Please cite all sources and provide a reference list at the end of your paper.

IT Strategies in Global Business

  1. How does IT provide strategic value and competitive advantage in different industries on the global stage?,

  2. Which companies in selected industries use IT innovatively for global competition?,

  3. How do these companies address challenges noted in the Global Information Technology Report 2021?,

  4. What are the strategic IT roles for each selected firm?,

  5. How does IT investment align with business strategy in these companies?


Comprehensive General Response:

Introduction:

In today’s global digital economy, information technology (IT) is central to competitive strategy. IT enables companies to improve efficiency, enhance customer experience, and innovate faster than rivals. The Global Information Technology Report 2021 highlights key concerns, including cybersecurity, digital inclusion, infrastructure gaps, and data privacy, which global firms must address to remain competitive.


1. Retail Industry – Amazon (E-commerce & Cloud Services):

Strategic Role of IT:
Amazon’s IT strategy revolves around data analytics, artificial intelligence (AI), cloud computing (AWS), and automation. IT enables Amazon to optimize its global supply chain, predict customer preferences, and personalize recommendations.

Global IT Concerns:

July 7, 2025
July 7, 2025

Xerox’s Digital Survival Strategy

Information Technology Planning

Xerox is a firm that has dominated the copier business. As the market for copiers continues to shrink, how will Xerox survive? Research the current business environment for Xerox by using Fortune.com and Forbes.com, etc. In your research look for the key issues and competitive pressures on Xerox.

Xerox’s Digital Survival Strategy

Please write a 3- (or more) page article to answer the following questions:

  • Discuss the nature of Xerox’s competition. How has Information Technology changed the competitive pressures on Xerox? What recommendations do you have for Xerox as it seeks to survive in a digital world?

Submit your paper upon completion.

Use information from the modular background readings as well as any good quality resource you can find. Please cite all sources and provide a reference list at the end of your paper.

The following items will be assessed, in particular:

  • Your ability to review current sources on Xerox and make recommendations for Xerox’s strategy.

SLP Assignment Expectations

Length: Follow the number of pages required in the assignment excluding cover page and references. Each page should have about 300 words.

Your assignment will be graded according to the MSITM SLP Grading Rubric.

 

Xerox’s Digital Survival Strategy

Module 2 – Resources

Information Technology Planning

Required Reading

Barthelemy, Jerome (2022). Myths of strategy: Dispel the misconceptions and deliver a winning strategy. Kogan Page. Chapter 1 – 5. Available in the Trident Online Library in Skillsoft.

Bratianu, C. (2022). Knowledge strategies. Cambridge University Press. Chapter 1 – 5.Available in the Trident Online Library in Skillsoft.

Fleckenstein, L. (2021). Modern data strategy. Springer. Chapters 1 – 4. Available in the Trident Online Library in Skillsoft.

Smith, G. S. (2022). The new normal in IT: How the global pandemic changed information technology forever (1st ed.). John Wiley & Sons, Incorporated.

Xerox’s Digital Survival Strategy

  1. What is the nature of Xerox’s current competition?,

  2. How has Information Technology changed the competitive pressures on Xerox?,

  3. What recommendations can help Xerox survive in the digital world?

 

July 7, 2025
July 7, 2025

Value Chain Analysis

Creating Value

Read or listen to these resources on Dr. Michael Porter’s competitive strategies.

Porter, M. E. and Mauborgne, K. R., HBR’s 10 must reads on strategy. Ascent Hu. Audio book.

Go to Library Access. In Additional Library Resources, select Skillsoft Books. In the search box enter: HBR’s 10 must reads on strategy, select the Books tab, then select: HBR’s 10 must reads on strategy.

Value Chain Analysis

Kamran, Qeis (2021). Strategic value chain management: Models for competitive advantage. Kogan Page. Chapters 1 – 5

Go to Library Access. In Additional Library Resources, select Skillsoft Books. In the search box enter: Strategic value chain management: Models for competitive advantage, select the Books tab, then select: Strategic value chain management: Models for competitive advantage.

Value Chain Analysis

Research a firm that interests you and on which you can obtain sufficient information; find information through sources such as Forbes.com and Businessweek.com, etc., or journal publications.

In this assignment, you are to apply Porter’s value chain model to the firm you selected. Your paper should cover the following:

  1. What is Porter’s value chain model and how can it be applied to the selected firm?,

  2. What primary activities in the value chain are most significant for the firm’s competitiveness?,

  3. What support activities contribute to the firm’s overall value creation?,

  4. How does the firm create competitive advantage using value chain strategies?,

  5. What insights from your research help explain the firm’s strategic position?


Comprehensive General Response:

In this assignment, you are expected to analyze a firm using Porter’s Value Chain Model, focusing on how it creates value and gains a competitive advantage. Here’s how to approach it generally:


1. Application of Porter’s Value Chain Model:

The value chain breaks down a firm’s activities into primary and support functions that contribute to customer value and competitive advantage. You would apply this by examining the company’s operations and identifying activities where it excels or adds value.

Value Chain Analysis


2. Primary Activities Analysis:

These include:

  • Inbound Logistics: Managing materials and supplies efficiently.

  • Operations: Manufacturing or producing goods/services effectively.

  • Outbound Logistics: Delivering products to customers.

  • Marketing & Sales: Promoting and selling the product effectively.

  • Service: Customer support and post-sale services.

For your chosen firm, identify which of these activities are most crucial. For example, a retailer may focus heavily on outbound logistics and marketing.


3. Support Activities Analysis:

These include:

  • Procurement: Efficient purchasing strategies.

  • Technology Development: Use of IT and innovation.

  • Human Resource Management: Hiring and training top talent.

  • Firm Infrastructure: Leadership, finance, and quality management.

You should evaluate which of these areas drive internal efficiencies or strengthen market position.


4. Competitive Advantage Strategies:

Explain whether the firm uses:

  • Cost Leadership: Offering lower prices through efficiency.

  • Differentiation: Offering unique features or superior quality.

  • Focus Strategy: Targeting niche markets.

Illustrate with examples from your research on how the firm creates this advantage.

July 7, 2025
July 7, 2025

 Mobile App Project Management

Scenario

Imagine that you are employed as an IT project manager by a fast-food organization. This organization operates many fast-food shops within the region and would like to promote its brand by creating a mobile application that will provide its customers with the ability to view the nearest fast-food shop location within their geographical area.

 Mobile App Project Management

As a member of the software development team, you estimate a total project cost of $175,000. You have designated control points to measure project progress. At control point 2, the following data is available:

  • Budget Cost of Work Performed: $34,000.
  • Actual Cost of Work Performed: $37,500.

There are various stakeholders that are interested in the progress of the project. These stakeholders include the marketing management team (internal customers), software designers, programmers, testers, and upper management. The software development team has attempted to release a mobile application of this magnitude in the past; however, lack of sponsorship, mobile development expertise, and technical infrastructure has limited the team’s success.

 Mobile App Project Management

Instructions

Write a 4-6 page paper in which you:

  1. Identify at least four attributes of the mobile application development project that can be measured and controlled and evaluate how each is a critical factor for the success of the project.,
  2. Generate a project plan summary of the various project milestones. ,Develop a WBS that details work packages required to complete the project scope.,
  3. Develop a workflow model that can be used to inspect and detect defects during the acceptance of this mobile product through the use of graphical tools in Microsoft Word or Visio or an open-source alternative such as Dia. Note: The graphically depicted solution is not included in the required page length.,
  4. Describe how the defects detected during the acceptance of the mobile application should be reported , explain the circumstances in which a defect may not require reporting.
  5. Analyze the communication needs of the different project stakeholders.Explain the types of project status reports that would be useful to each.
  6. Compute the cost variance, schedule variance, cost performance index, schedule performance index, and estimated actual cost using the information presented at control point 2. Interpret the project schedule and budget status from the calculations.
  7. Explain how the work package, binary tracking, and earned valued reporting can be used effectively during the maintenance phase of the software life cycle if various change requests may be assigned to individuals and processed on an individual basis.
  8. Develop a risk register that will document all of the estimated risks. Assign one risk management technique for each risk and explain the basis for your selection.
  9. Use at least three quality resources in this assignment. Note: Wikipedia and similar websites do not qualify as quality resources. Mobile App Project Management
July 7, 2025
July 7, 2025

Managing Project Stakeholders

  • A software development project has many stakeholders. How would you identify and manage stakeholders for your software
  • development project? Justify your response.

Managing Project Stakeholders

  1. How would you identify stakeholders for your software development project?,

  2. How would you manage stakeholders in your project?,
  3. Why is stakeholder identification important?,

  4. Why is stakeholder management important?,

  5. How can you justify your approach to identifying and managing stakeholders?


Comprehensive General Response:

Managing Project Stakeholders

  1. Identifying Stakeholders:
    I would identify stakeholders by analyzing the project scope and objectives. Common stakeholders in software projects include clients, end-users, project sponsors, developers, testers, regulatory bodies, and IT support teams. I would conduct stakeholder mapping by reviewing contracts, project charters, and through discussions with key project leaders to identify anyone who influences or is affected by the project.

  2. Managing Stakeholders:
    To manage stakeholders effectively, I would categorize them based on their influence and interest using a stakeholder matrix (high/low power and high/low interest). Regular communication, such as emails, meetings, and project updates, would ensure they remain informed and engaged. I would also document their needs, expectations, and preferred communication methods to maintain strong collaboration throughout the project.

  3. Importance of Identification:
    Identifying stakeholders ensures that no critical party is overlooked. Early identification allows the project team to understand all requirements, risks, and expectations, which helps prevent conflicts later in the project.

  4. Importance of Management:
    Proper stakeholder management ensures continued support, smooth decision-making, and reduces resistance to changes. It also helps align project goals with business needs, leading to higher project success.

  5. Justification for Approach:
    This approach is justified because it combines systematic identification with ongoing engagement. It reduces risks of missed requirements and improves project outcomes through consistent stakeholder collaboration and transparency.

  6. also helps align project goals with business needs, leading to higher project success.

  7. Justification for Approach:
    This approach is justified because it combines systematic identification with ongoing engagement. It reduces risks of missed requirements and improves project outcomes through consistent stakeholder collaboration and transparency.

  8. Managing Project Stakeholders
July 7, 2025
July 7, 2025

Lab Report Guidelines

Here are the following instructions. Please make sure to read each instruction carefully.

1. The lab report must be 1 pdf document.

2. The lab report must be clear and points will be taken off for incorrect information, incomplete information and grammatical errors.

Lab Report Guidelines

3. Make sure to include all data and not just the final answer.

4. The lab report should have the following parts (in the same order).
-Name:
-Objective of the lab report:  Describe what the purpose of the lab report is (30-150 words)
-Procedure: Write in full detail what you did for the lab (100-500 words)
-Calculations (if any)
-Results and conclusions: State your results (what were you able to do) and your conclusions (what you have concluded). (50-100 words)
-Discussion: Describe what went wrong (if any) and what could be done better. (50-200 words). Comment on light pollution, weather conditions and visibility.
-Images with captions (if any).Lab Report Guidelines

  1. What must the format of the lab report be?,

  2. What happens if the lab report has errors or missing information?,

  3. What data must be included in the lab report?,

  4. What specific sections must be included in the lab report?,

  5. What should be covered in the “Discussion” section?


Comprehensive General Response:

  1. Format Requirement:
    The lab report must be submitted as one PDF document. This ensures that all pages are together and nothing is lost or disorganized during submission.

  2. Penalty for Errors:
    Points will be deducted for incorrect or incomplete information, as well as for spelling and grammatical mistakes. It is important to proofread and ensure accuracy throughout the report.

  3. Data Inclusion:
    All data collected during the lab must be included in the report, not just the final results or conclusions. This allows full transparency in how results were achieved and demonstrates a complete understanding of the process.

  4. Required Sections (in order):

  • Name: Your full name.

  • Objective: A brief explanation of the lab’s purpose (30–150 words).

  • Procedure: A detailed step-by-step description of what was done during the lab (100–500 words).

  • Calculations: Any calculations performed during the lab.

  • Results & Conclusions: A summary of the results and what conclusions were drawn (50–100 words).

  • Discussion: A review of any issues encountered, improvements for the future, and comments on light pollution, weather, and visibility (50–200 words).

  • Images with Captions: Any relevant images from the lab with clear captions explaining their relevance.

  1. Discussion Section Details:
    In the discussion, you should describe any mistakes or difficulties faced during the lab and suggest ways to improve future work. You must also comment specifically on light pollution, weather conditions, and visibility during the lab, as these can greatly affect certain types of experiments (especially those involving astronomy or outdoor observations).

Lab Report Guidelines

July 7, 2025
July 7, 2025

Environmental Communicator Example

Your task is to find and share an example of a science or environmental communicator in action. This could be a video, podcast episode, article, social media post, or even a profile or biography of the communicator. Your example should show how they engage the public with science or environmental topics.

 Environmental Communicator Example

You may define “communicator” broadly—this could be a scientist giving a TED Talk, an activist on TikTok, a journalist writing about climate change, or a YouTuber explaining ocean pollution—as long as you can clearly explain why you think it fits.

Instructions:
Find and provide a link to your chosen example.
Write a short post (approx. 200 words) that includes:
(a) Any background or context needed to understand the example

Environmental Communicator Example
(b) Why you selected it
(c) Who the target audience is
(d) Whether you think it is an effective or ineffective example of science/environment communication, and any suggestions for improvement
Examples:
Greta Thunberg speaking at the UN Climate Summit
An article from National Geographic about coral bleaching
A podcast episode from Ologies by Alie Ward
Requirements:
Length: Approximately 200 words
Be sure to proofread—grammar and spelling count!

Environmental Communicator Example

  1. What is the example of a science or environmental communicator you selected?,

  2. What background or context is needed to understand the example?,

  3. Why did you select this example?,

  4. Who is the target audience?,

  5. Do you think it is an effective or ineffective example and why?


Comprehensive General Response:

  1. Example Selected:
    Vanessa Nakate, a Ugandan climate activist, speaking about climate justice via social media (e.g., Instagram video).

  2. Background/Context:
    Vanessa Nakate became internationally known after being cropped from a photo at the World Economic Forum, which sparked discussions about racial representation in climate activism. She advocates for climate justice, focusing on how environmental issues affect African communities, particularly regarding droughts, floods, and food insecurity.

  3. Reason for Selection:
    I chose this example because Nakate effectively blends personal storytelling with science-based facts, making climate justice understandable and relatable to a broad audience. Her passion and advocacy highlight underrepresented voices in environmental discussions, particularly from the Global South.

  4. Target Audience:
    Her target audience includes young people, environmental activists, and general social media users concerned about climate change and justice.

  5. Effectiveness & Suggestions:
    Nakate’s communication is highly effective due to her emotional, authentic delivery and her ability to connect climate issues with personal experiences. Her posts are easy to understand and inspiring. However, she could improve by including more practical, solution-oriented actions for followers to take, which may enhance engagement and drive broader participation.

 

July 7, 2025
July 7, 2025

Emotional & Cultural Intelligence

In this task, you will address a business scenario for a company that is wanting to become a more emotionally and culturally intelligent organization. You will be asked to first identify your own core values and assess whether your values will fit with the organization’s core values. Then, you will evaluate how you can apply the principles of EI and CI to successfully work with a diverse group of stakeholders.

Emotional & Cultural Intelligence

A. Explain your top four core values (e.g., accountability, honesty, integrity, respect, loyalty, fairness, etc.) with detail on why they are personally meaningful.

B. Evaluate how each of your four core values from part A align or misalign to Alliah’s values and social responsibility.

Emotional & Cultural Intelligence

C. Evaluate how EI and CI impacts interactions within the Alliah Company by doing the following:

1. Explain two potential ways the Alliah’s leadership will improve their cultural intelligence by working with a more diverse group of stakeholders.

2. Explain, with a specific example, how you would overcome a potential challenge that may arise when working with Alliah’s diverse group of stakeholders.

3. Explain how an aspect of Hofstede’s six-dimensions of culture can help you respectfully communicate with Alliah’s diverse work culture.

Note: Identify one of Hofstede’s six dimensions (Power Distance, Individualism versus Collectivism, Masculinity versus Femininity, Uncertainty Avoidance, Long versus Short Term Orientation, or Indulgence versus Restraint). Then, provide a detailed explanation of how someone within the organization could communicate, accommodate, and/or interact with others using the concepts that specifically apply to the selected dimension, given the corporation’s diverse work culture.

D. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

E. Demonstrate professional communication in the content and presentation of your submission

Emotional & Cultural Intelligence

  • What are your top four core values and why are they personally meaningful?,

  • How do your four core values align or misalign with Alliah’s values and social responsibility?,

  • What are two ways Alliah’s leadership can improve cultural intelligence by working with diverse stakeholders?,

  • How would you overcome a potential challenge when working with Alliah’s diverse stakeholders?,

  • How can one of Hofstede’s cultural dimensions help you communicate respectfully with Alliah’s diverse work culture?

July 7, 2025
July 7, 2025

Palisades Fire Crisis Analysis

Select a critical incident (Palisades Fire) that has occurred within the last year that you can use to respond to the questions.

  • Review crisis intervention theories and the categories of crisis.
  • Consider why some individuals may be more resilient when experiencing a crisis than others. Answer the following questions:

Palisades Fire Crisis Analysis

“Can you explain to us what kind of crisis the Palisades Fire is, and tell us why classifying a crisis matters?”

I understand that you use theory in your crisis work. What do you use? How does it work?”

“Let’s talk about the concept of resilience. Can you share with us why people respond differently to the same crisis? I mean, why does it appear that some people just get over it, while others can’t? Why can’t they see they survived, and life goes on?”

“To wrap things up, as a crisis responder, you know how difficult this work can be. How do you take care of yourself when you are working with so many people who are experiencing this crisis? And for some of our viewers who may be helping with this crisis in our community, what advice do you have for them with regard to how they care for themselves while caring for others?”

Palisades Fire Crisis Analysis

References

  • What kind of crisis is the Palisades Fire and why does classifying a crisis matter?,

  • What crisis intervention theory do you use, and how does it work?,

  • Why do people respond differently to the same crisis?,

  • How do you take care of yourself as a crisis responder?,

  • What advice do you have for others caring for people during this crisis?

  • 1. Type and Importance of Classifying Crisis

    The Palisades Fire is best classified as a situational or natural/environmental crisis. This type of crisis stems from sudden, uncontrollable events in the environment—like wildfires—that threaten lives, property, and emotional well-being.
    Classifying a crisis helps responders determine the nature and scope of the incident, tailor interventions, prioritize needs (e.g., evacuation vs. trauma support), and align resources accordingly. It also aids in developing both immediate and long-term strategies for recovery.


    2. Crisis Intervention Theory and Its Application

    A commonly used framework in crisis work is the Roberts’ Seven-Stage Crisis Intervention Model. This model includes steps like assessing safety, establishing rapport, identifying major problems, encouraging exploration of feelings, and developing an action plan.
    The theory works by stabilizing individuals, restoring functioning, and empowering them with coping strategies. It’s particularly useful in disaster response because it offers a structured yet flexible approach to meeting the urgent and evolving needs of affected individuals.

Palisades Fire Crisis Analysis