Morale and Productivity Case
When the business office employees arrived at the hospital Monday morning, they immediately noticed the apparent absence of the office manager. This was not unusual; the manager was frequently absent on Monday. However, he rarely failed to call the department when he would not be there, and on this day he still had not called by noon.
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Shortly after lunch the two working supervisors in the business office were summoned to the administrator’s office. They were told that the office manager was no longer employed by the hospital. They, the two supervisors, were told to look after things for the current week and that a new manager, already secured, would be starting the following Monday. All that the two supervisors were told about the new manager was that it was someone from outside the hospital. The supervisors were not told whether the former manager resigned or was discharged, nor were they told whether anyone within the department had been considered as a replacement.
Morale and Productivity Case
Questions
- What do you suppose would be the reactions and attitudes of the business office staff upon hearing about this change?
- What circumstances will most likely prevail during this interim week without a manager? Include in your comments consideration of both morale and productivity.
- With what attitudes do you suppose the business office staff will receive the new manager?
Shortly after lunch the two working supervisors in the business office were summoned to the administrator’s office. They were told that the office manager was no longer employed by the hospital. They, the two supervisors, were told to look after things for the current week and that a new manager, already secured, would be starting the following Monday. All that the two supervisors were told about the new manager was that it was someone from outside the hospital. The supervisors were not told whether the former manager resigned or was discharged, nor were they told whether anyone within the department had been considered as a replacement.